We aim to provide you with the ultimate online shopping experience! If your order exceeds £30 we offer free UK shipping as standard. If you order is below £30, you will pay a maximum of £10 shipping fee, depending of the size and type of products.
- Order Processing time
We aim to process your order in 48h to 72h.
- Order Delivery Time
The majority of our products are made here and shipped from the UK and will probably arrive at your doorstep in less than a week!
This includes our made to order personalised and engraved items, which are dispatched within two business days and take another 3-4 days to arrive.
However we do work with some artists, craftsmen and vendors from other countries, so please allow up to 4 weeks to receive your order.
*Delays and stock issues may also be caused by the constantly changing Corona virus restrictions which vary around the world but the majority of our products remain unaffected.
We currently ship to the UK only. We apologise for any inconvenience this may cause but shipment to the rest of the world is currently unavailable.
We are working hard on re-opening our store to customers in Western Europe and USA in the coming months.
- Why is my order being delayed?
The reasons for this may include:
-Incomplete/Incorrect shipping address
- Shipping address not written with Latin alphabet
- Order’s payment is not verified / or its pending
- item is currently out of stock, remote country shipping
- order is being reviewed by local authorities.
- Multiple packaging
We aim to reduce as much as possible the shipment time and any potential delays which may occur. This is why we are processing the order as soon as it is placed. For larger orders depending on multiple artists and/or manufacturers, you may receive several smaller packages. This results in a faster delivery than the waiting time needed to receive the full order at once.
- Duties and Taxes
Note on COVID19
Because of the corona virus and the many quarantines and lockdowns imposed in different countries, we need to revisit some of our shipments. Please make sure that deliveries are possible to your location prior to placing an order.